Shipping, Payments & Returns
We make every effort to process and ship your order within one business day. Orders received on Friday and the weekend will be processed and shipped on the following Monday. We offer ground shipping with UPS and will provide tracking information as soon as the items are shipped. We are not responsible for delayed, lost or stolen packages. On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order. We only offer domestic shipping at this time.
We accept VISA, American Express and Mastercard. Transactions are processed using a secure payment system. California residents will be charged a 8.25% tax on the total amount of purchase.
Purchases on sale merchandise are considered FINAL SALE. Jewelry, apothecary, fragrances are also FINAL SALE as well as items purchased with a promotional discount that are otherwise full price. Full priced items may be returned 14 days from the date of receipt for STORE CREDIT only. Return shipping is the responsibility of the buyer. We do not refund original shipping costs unless the return is a result of our error. If you receive a damaged or incorrect item, please notify us by emailing firstname.lastname@example.org within 3 days of delivery. All items must be in their original condition and accompanied by a copy of the receipt included with the original payment.
All returns must be sent via UPS, Fedex or USPS to:
PEARL WONDERFUL CLOTHING
1219C MAIN STREET
SAINT HELENA CA 94574
We will contact you when your return has been received and processed. We make every effort to credit your card within one business day of receiving your return.
If you wish to make an exchange, please place a new order and return the original merchandise separately. This will ensure the quickest service and that the exchange item you need is in stock.
In store return policy
Purchases made in our retail store qualify for an exchange or store credit only for full-price merchandise returned with 7 days with receipt. No refunds. Purchases are final on sale merchandise. Purchases made with store credit are final.